SmugMug Status

Is SmugMug down?

Current Status: SmugMug is UP

We checked the official SmugMug status page for updates 33 seconds ago.

Past SmugMug Incidents

Source: Official SmugMug status page
Start Time (UTC)Incident Deep LinkImpactDurationDescription
2025-02-16 17:27 Images loading slowly
none
54 mins

This incident has been resolved.This incident has been resolved.

2024-08-21 06:43 Scheduled maintenance Tuesday night
none
0 second

Aug 20, 23:43 PDTCompleted - The scheduled maintenance has been completed.Aug 20, 22:58 PDTUpdate - Almost there-...

2024-07-25 00:32 Uploads processing slowly
none
0 second

Jul 24, 17:32 PDTResolved - All uploaded images have now been processed.Jul 24, 17:27 PDTUpdate - The fix has pro...

2024-05-24 19:30 Add-to-cart failing in some browsers
none
0 second

May 24, 12:30 PDTResolved - This bug has been resolved. You may need to refresh the page and repopulate the cart ...

2024-03-19 16:47 Sitemap xml files unavailable
none
0 second

Mar 19, 09:47 PDTResolved - This incident has been resolved.Mar 18, 11:21 PDTIdentified - Sitemap xml files are t...

2024-02-14 09:36 Images loading slowly
none
0 second

Feb 14, 01:36 PSTResolved - This incident has been resolved.Feb 14, 01:22 PSTInvestigating - Images are loading m...

2024-02-07 22:44 Some Source images not processing
none
0 second

Feb 7, 14:44 PSTResolved - This incident has been resolved.Feb 7, 13:56 PSTIdentified - The issue has been iden...

2024-01-18 20:03 Stats are processing slowly
none
0 second

Jan 18, 12:03 PSTResolved - This incident has been resolved. Stats are within 24 hours of real-time.Jan 17, 15:13...

2023-11-17 07:00 Scheduled maintenance Thursday night
none
0 second

Nov 16, 23:00 PSTCompleted - The scheduled maintenance has been completed.Nov 16, 21:00 PSTIn progress - Schedule...

2023-11-06 15:47 Uploads processing slowly, images loading intermittently
none
0 second

Nov 6, 07:47 PSTResolved - This incident has been resolved.Nov 6, 07:15 PSTMonitoring - A fix has been implemen...

2023-09-23 20:46 Uploads processing slowly
none
0 second

Sep 23, 13:46 PDTResolved - This incident has been resolved.Sep 23, 13:01 PDTInvestigating - Uploads are processi...

2023-04-30 13:59 Issue with Custom Domains
none
0 second

Apr 30, 06:59 PDTResolved - This incident has been resolved.Apr 30, 06:26 PDTMonitoring - A fix has been implemen...

2023-03-30 06:54 Read-only: Scheduled maintenance
none
0 second

Mar 29, 23:54 PDTCompleted - The scheduled maintenance has been completed.Mar 29, 23:00 PDTIn progress - Schedule...

2023-03-29 06:45 Scheduled maintenance
none
0 second

Mar 28, 23:45 PDTCompleted - The scheduled maintenance has been completed.Mar 28, 22:30 PDTIn progress - Schedule...

2023-01-28 04:39 Delays in sitemap updates
none
0 second

Jan 27, 20:39 PSTResolved - This incident has been resolved.Sep 19, 10:48 PDTMonitoring - We are aware of some de...

2022-11-26 22:47 Help pages loading intermittently
none
0 second

Nov 26, 14:47 PSTResolved - This incident has been resolved.Nov 26, 12:23 PSTIdentified - Our help/support pages ...

2022-11-12 07:59 Blip in how some pages are loading
none
0 second

Nov 11, 23:59 PSTResolved - This incident has been resolved.Nov 11, 23:10 PSTMonitoring - A fix has been implemen...

2022-09-09 10:17 Images not loading in SmugMug iOS app
none
0 second

Sep 9, 03:17 PDTResolved - This incident has been resolved.Sep 8, 19:17 PDTInvestigating - Images are not loadi...

2022-09-07 22:55 Blip in how some pages are loading
none
0 second

Sep 7, 15:55 PDTResolved - This incident has been resolved.Sep 7, 13:20 PDTInvestigating - A small number of pe...

2022-09-06 19:43 Blip in how some pages are loading
none
0 second

Sep 6, 12:43 PDTResolved - This incident has been resolved.Sep 6, 09:51 PDTInvestigating - A small number of pe...

2022-08-25 17:48 Read-only: Unexpected maintenance
none
0 second

Aug 25, 10:48 PDTResolved - This incident has been resolved.Aug 25, 10:47 PDTMonitoring - A fix has been implemen...

2022-07-15 06:00 Scheduled maintenance
none
0 second

Jul 14, 23:00 PDTCompleted - The scheduled maintenance has been completed.Jul 14, 22:29 PDTIn progress - Schedule...

2022-06-24 21:12 Issue with Custom Domains
none
0 second

Jun 24, 14:12 PDTResolved - This incident has been resolved.Jun 24, 14:11 PDTUpdate - Resolved: This incident has...

2022-06-23 09:27 Videos processing slowly
none
0 second

Jun 23, 02:27 PDTResolved - This incident has been resolved.Jun 22, 22:41 PDTInvestigating - Video uploads are pr...

2022-06-22 19:08 Images loading slowly
none
0 second

Jun 22, 12:08 PDTResolved - This incident has been resolved.Jun 22, 12:00 PDTIdentified - Images are loading more...

2022-06-06 12:14 Images loading slowly
minor
55 mins

This incident has been resolved.This incident has been resolved.

2022-04-13 14:26 Stats are processing slowly
none
36 hrs, 18 mins

This incident has been resolved.This incident has been resolved.

2022-03-22 12:51 Pages loading slowly
none
42 mins

This incident has been resolved.This incident has been resolved.

2021-12-01 15:52 Site unavailable
critical
10 mins

We have identified the cause of the incident and changes have been put in place to restore normal service.We have identified the cause of the incident and changes have been put in place to restore normal service.

2021-09-27 14:54 Videos processing slowly
minor
9 hrs, 2 mins

This incident has been resolved.This incident has been resolved.

2021-08-25 19:36 Uploads processing slowly
minor
2 hrs, 38 mins

This incident has been resolved.This incident has been resolved.

2021-08-02 11:29 Pages loading slowly
minor
7 mins

This incident has been resolved.This incident has been resolved.

2021-06-23 19:43 Pages loading slowly
minor
2 hrs, 5 mins

This incident has been resolved.This incident has been resolved.

2021-06-04 00:12 [Scheduled] Scheduled maintenance
maintenance
8 mins

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2021-05-23 11:33 Upload replacements processing slowly
minor
5 hrs, 43 mins

This incident has been resolved.This incident has been resolved.

2021-04-16 09:03 Help pages unavailable
minor
8 mins

This incident has been resolved.This incident has been resolved.

2021-04-14 14:15 Help pages unavailable
critical
28 mins

This incident has been resolved.This incident has been resolved.

2021-04-01 22:00 [Scheduled] Scheduled maintenance
maintenance
54 mins

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2021-03-26 08:12 Pages loading slowly
minor
13 mins

This incident has been resolved.This incident has been resolved.

2021-03-25 22:20 [Scheduled] Scheduled maintenance
maintenance
29 mins

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2021-03-10 04:18 Errors on custom domain page loading
major
27 mins

This incident has been resolved.This incident has been resolved.

2021-02-28 20:37 Major outage for pages and applications that rely on search
major
0 second

The incident has been resolved and all search functionally is fully restored.The incident has been resolved and all search functionally is fully restored.

2021-02-27 19:59 Search pages loading slowly
major
5 hrs, 30 mins

This incident has been resolved.This incident has been resolved.

2021-02-22 11:02 Pages loading slowly
minor
1 hr, 48 mins

This incident has been resolved.This incident has been resolved.

2021-02-17 19:58 [Scheduled] Search: Scheduled maintenance
maintenance
0 second

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2021-01-07 23:06 [Scheduled] Read-only: Scheduled maintenance
maintenance
0 second

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2020-11-06 09:10 Videos processing slowly
none
103 hrs, 30 mins

This incident has been resolved.This incident has been resolved.

2020-11-02 11:43 Search pages loading intermittently
major
17 mins

This incident has been resolved.This incident has been resolved.

2020-09-16 21:22 Uploads processing slowly, image loading intermittently slow
minor
4 hrs, 51 mins

This incident has been resolved.This incident has been resolved.

2020-07-09 23:57 [Scheduled] Read-only: Scheduled maintenance
maintenance
25 mins

The scheduled maintenance has been completed.The scheduled maintenance has been completed.