Current Status: Snapsheet is UP
We checked the official Snapsheet status page for updates 3 mins, 8 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-12-18 15:14 | OFAC API | major | 3 hrs, 37 mins | This incident has been resolved. If you experience any further issues, please contact Snapsheet support.This incident has been resolved. If you experience any further issues, please contact Snapsheet support. |
| 2024-09-28 11:30 | Data Warehouse Delays | none | 3 hrs, 21 mins | This issue has been resolved. Please contact Snapsheet Support if you experience any further issues.This issue has been resolved. Please contact Snapsheet Support if you experience any further issues. |
| 2024-09-19 08:51 | US UAT Navigation bar Issue | minor | 1 hr, 24 mins | This incident has been resolved. Please contact Snapsheet Support if you experience any further issues.This incident has been resolved. Please contact Snapsheet Support if you experience any further issues. |
| 2024-09-11 08:47 | Recent claims are unsearchable | minor | 49 mins | This incident has been resolved. Please contact Snapsheet Support if you experience any further issues.This incident has been resolved. Please contact Snapsheet Support if you experience any further issues. |
| 2024-09-04 08:55 | Processing Delays | minor | 27 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-30 17:35 | Snapsheet Claims Outage | major | 3 hrs, 59 mins | This incident has been resolved. We will continue to monitor performance and provide a post-mortem as soon as po...read more |
| 2024-07-11 21:00 | [Scheduled] Database Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-17 09:34 | Metrics Showing Internal Error | minor | 28 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-26 21:30 | Data Processing Delays - Reporting Tools Affected | minor | 30 hrs, 49 mins | The scheduled migrations have concluded.The scheduled migrations have concluded. |
| 2024-02-14 15:42 | Twilio SMS Incident | minor | 49 mins | Twilio Reported: All services impacted by the issues with the Twilio Rest API have recovered and are operating as...read more |
| 2023-12-09 21:01 | [Scheduled] Production Database Maintenance | maintenance | 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-12-04 14:00 | [Scheduled] UAT Database Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-08-22 10:00 | [Scheduled] Security Policy Updates | maintenance | 15 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-08-17 19:38 | Increased SMS Error Rates | none | 2 hrs, 14 mins | This incident has been resolved.This incident has been resolved. |
| 2023-07-20 16:50 | Increased SMS Error Rates | minor | 88 hrs, 24 mins | Our SMS provider has updated us stating this has been resolved. We will continue to monitor and provide any updat...read more |
| 2023-06-13 15:38 | Informational Announcement | none | 3 hrs, 43 mins | This incident has been resolved.This incident has been resolved. |
| 2023-01-30 11:59 | Issues with Search Functionality | minor | 1 hr, 19 mins | This incident has been resolved.This incident has been resolved. |
| 2022-12-05 10:07 | Issue when trying to load photos and documents within a claim (AWS) | minor | 48 hrs, 2 mins | Our workaround has resolved this issue, and we are continuing to work with AWS for an RCAOur workaround has resolved this issue, and we are continuing to work with AWS for an RCA |
| 2022-07-28 14:09 | SmartCommunications/AWS Issue | none | 3 hrs, 4 mins | This incident has been resolved.This incident has been resolved. |
| 2022-06-02 09:18 | Details Not Appearing in Claim File's "History" Section | none | 3 hrs, 39 mins | This incident has been resolved.This incident has been resolved. |
| 2022-05-05 14:04 | Photos/Documents Not Appearing in "Photos and Documents" Section of Claim File | none | 3 hrs, 15 mins | This incident has been resolved.This incident has been resolved. |
| 2022-02-08 10:38 | Snapsheet Claims - Slower Performance | major | 4 hrs | This issue has been resolved and we're terribly sorry for the issue.This issue has been resolved and we're terribly sorry for the issue. |
| 2021-12-07 10:30 | Issue Identified - AWS Outage | critical | 0 second | Summary of Issue: - Time/Date Issue Identified --> On Tuesday 12/7/21 at 10:30am CT - Description of Issue --> S...read more |