Subsplash Status

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Current Status: subsplash is UP

We checked the official subsplash status page for updates 57 seconds ago.

Past subsplash Incidents

Source: Official subsplash status page
Start Time (UTC)Incident Deep LinkImpactDurationDescription
2024-12-18 12:58 SMS texts not being delivered
major
25 hrs, 8 mins

Full resolution of this issue will require continued communication with our 3rd party partner. As we continue to ...

2024-12-13 10:15 Unable to View Messaging Groups in the Dashboard
minor
1 hr, 31 mins

This incident has been resolved.This incident has been resolved.

2024-12-13 10:15 Unable to View Messaging Groups in the Dashboard
minor
3 hrs, 10 mins

This incident has been resolved.This incident has been resolved.

2024-11-17 08:00 Subsplash Live Facebook Syndication Disconnect
none
0 second

Subsplash Live streams were unable to syndicate to Facebook due to a change made on Facebook's end, which caused ...

2024-10-15 21:00 [Scheduled] Subsplash Live Scheduled Maintenance
maintenance
4 hrs

The scheduled maintenance has been completed.The scheduled maintenance has been completed.

2024-10-14 17:45 [Scheduled] Subsplash Live Scheduled Maintenance
maintenance
0 second

Scheduled maintenance has been postponed and will be rescheduled for a later date and time.Scheduled maintenance has been postponed and will be rescheduled for a later date and time.

2024-10-08 07:41 Messaging Not Loading for Some Users.
minor
3 hrs, 55 mins

This incident has been resolved.This incident has been resolved.

2024-09-08 08:08 Subsplash Giving and Live Stream Service Interruption
critical
3 hrs

This incident has been resolved.This incident has been resolved.

2024-07-24 13:24 Giving Data not recording and Batches returning error message
minor
2 hrs, 27 mins

This incident has been resolved. You should see any missing gift or payment from transactions during this inciden...

2024-07-23 04:37 Subsplash Dashboard Service Disruption
major
2 hrs, 11 mins

This incident has been resolved.This incident has been resolved.

2024-07-21 08:34 Fill-In Notes Service Interruption
major
2 hrs, 40 mins

This incident has been resolved.This incident has been resolved.

2024-07-14 06:13 Fill-In Notes Service Interruption
minor
3 hrs, 3 mins

This incident has been resolved.This incident has been resolved.

2024-07-02 00:00 [Scheduled] Subsplash Events & Forms Maintenance
maintenance
1 hr, 22 mins

Maintenance is now complete and all systems related to forms are once again operational.Maintenance is now complete and all systems related to forms are once again operational.

2024-06-27 10:15 SnapPages Service Disruption
minor
22 hrs, 29 mins

This incident has been resolved.This incident has been resolved.

2024-06-11 05:49 Missing Fill-In Notes
major
28 mins

This incident has been resolved.This incident has been resolved.

2024-06-05 12:13 Church Management Dashboard returning 502 Error
major
1 hr, 38 mins

This incident has been resolved, thank you for your patience.This incident has been resolved, thank you for your patience.

2024-06-04 10:08 Messaging Groups not loading from Group Finder
minor
1 hr, 31 mins

This incident has been resolved.This incident has been resolved.

2024-05-30 13:00 Unable to access Dashboards
none
0 second

We discovered an issue earlier today that caused giving and media analytics, as well as check-in data, to be inac...

2024-05-26 15:37 Live Streams returning error code instead of starting
critical
30 mins

This incident has been resolved.This incident has been resolved.

2024-05-20 06:48 Video files failing to upload to the Dashboard
major
29 mins

This incident has been resolved.This incident has been resolved.

2024-05-14 05:57 Web App, Embeds, and Blocks not loading
major
50 mins

This incident has been resolved.This incident has been resolved.

2024-05-09 10:02 Giving Dashboard returning 500 error and Giving page continuously loading
minor
21 mins

This incident has been resolved.This incident has been resolved.

2024-04-25 16:07 Direct links to Media Items and Live Stream items returning error page
minor
24 mins

This incident has been resolved.This incident has been resolved.

2024-04-16 05:39 Unable to upload media to a Media Item
major
16 mins

This incident has been resolved.This incident has been resolved.

2024-03-17 10:49 Media Uploads Failing to Process
major
1 hr, 51 mins

This incident has been resolved.This incident has been resolved.

2024-03-06 08:41 Giving Transfers not updating in dashboard
minor
5 hrs, 7 mins

This incident has been resolved. It will still take some time for the system to catch up fully and display every ...

2024-03-05 11:06 People and Groups experiencing loading issues
major
36 mins

This incident has been resolved.This incident has been resolved.

2024-02-06 12:30 Event embeds not loading on web pages
none
0 second

Event embeds were unable to load on websites. When navigating to web pages containing an events embed, no events ...

2024-02-03 18:34 Events tab and events in calendars not loading
major
3 hrs, 24 mins

This incident has been resolved.This incident has been resolved.

2024-02-03 13:21 Web players (SnapPages and Web App) failing to load files that were recently uploaded.
major
1 hr, 52 mins

This incident has been resolved.This incident has been resolved.

2024-02-02 11:41 Events tab and events in calendars are not loading
minor
1 hr, 17 mins

This incident has been resolved.This incident has been resolved.

2024-01-21 06:45 SnapPages Web Builder, Apps and Livestreams unable to load.
critical
2 hrs, 6 mins

This incident has been resolved.This incident has been resolved.

2024-01-17 17:28 Delays in recurring gift processing and ChMS syncing
minor
43 hrs, 16 mins

All delays in recurring donations and ChMS integration syncing are resolved and have resumed standard operation.All delays in recurring donations and ChMS integration syncing are resolved and have resumed standard operation.

2023-12-03 07:47 Live Chat Service Interruption
minor
48 mins

This incident has been resolved.This incident has been resolved.

2023-11-06 12:25 Church Management mailouts not sending
minor
31 mins

This issue is now resolvedThis issue is now resolved

2023-10-30 06:00 Fill-in Notes Outage
critical
42 mins

This incident has been resolved.This incident has been resolved.

2023-10-22 06:49 Service Interruption
major
2 hrs, 26 mins

This incident has been resolved.This incident has been resolved.

2023-10-18 09:39 Messaging and Live Chat Service Interruption
minor
5 mins

Service functionality is restoredService functionality is restored

2023-10-07 08:26 Fill-In Notes Outage
major
2 hrs, 21 mins

This incident has been resolved.This incident has been resolved.

2023-10-01 08:20 Church Management - Degraded Experience for some Checkin Clients
minor
3 hrs, 47 mins

This incident has been resolved.This incident has been resolved.

2023-09-29 09:32 Mailout Service Interruption
major
1 hr, 36 mins

This incident has been resolved.This incident has been resolved.

2023-09-28 13:58 HTTP Error 500 on some SnapPages websites
major
3 hrs, 47 mins

This incident has been resolved.This incident has been resolved.

2023-09-24 10:59 Events Unable to be Scheduled
major
14 mins

This incident has been resolved.This incident has been resolved.

2023-09-22 12:30 Slow load times on Church Management
minor
4 hrs

This incident has been resolved.This incident has been resolved.

2023-09-13 15:28 Messaging Service Interruption
critical
1 hr, 40 mins

This incident has been resolved.This incident has been resolved.

2023-09-10 08:56 Giving Performance Degraded
critical
47 mins

This incident has been resolved.This incident has been resolved.

2023-09-05 19:02 SnapPages Service Interruption
critical
25 mins

This incident has been resolved.This incident has been resolved.

2023-07-28 06:16 Intermittent SnapPages Sites and Editor Issues
minor
1 hr, 31 mins

This incident has been resolved.This incident has been resolved.

2023-07-17 14:37 Multiple Service Interruptions
critical
1 hr, 51 mins

This incident has been resolved. Some regions will see this resolved immediately while others may take time for t...

2023-07-09 13:05 Subsplash Live is Experiencing a Decrease in Performance with Syndication and Simulated Live
minor
1 hr, 1 min

This incident has been resolved.This incident has been resolved.