Current Status: subsplash is UP
We checked the official subsplash status page for updates 4 mins, 11 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-04-01 18:52 | When processing files using Pulpit AI, some may remain in the “Processing” state longer than expecte... | none | 0 second | Apr 1, 11:52 PDTResolved - This incident has been resolved.Apr 1, 05:59 PDTUpdate - We are continuing to monito...read more |
| 2025-03-28 11:03 | Subsplash Giving Scheduled Maintenance | none | 0 second | Mar 28, 04:03 PDTCompleted - The scheduled maintenance has been completed.Mar 28, 00:00 PDTIn progress - Schedule...read more |
| 2025-03-17 02:03 | Dashboard login returning error message | none | 0 second | Mar 16, 19:03 PDTResolved - This incident has been resolved.Mar 16, 18:43 PDTMonitoring - A fix has been implemen...read more |
| 2025-03-10 17:45 | On-Demand Media Transcoding is Failing at a Higher Rate | none | 0 second | Mar 10, 10:45 PDTResolved - This incident has been resolved.Mar 10, 10:33 PDTMonitoring - A fix has been implemen...read more |
| 2025-03-07 02:42 | "Something went wrong" error messages across multiple Subsplash features | none | 0 second | Mar 6, 18:42 PSTResolved - This incident has been resolved.Mar 6, 18:23 PSTInvestigating - We are currently inv...read more |
| 2025-01-28 22:33 | Clients Redirected to a Pricing Page After Selecting "Live" in the Dashboard Menu | none | 0 second | Jan 28, 14:33 PSTResolved - This incident has been resolved.Jan 28, 14:15 PSTMonitoring - A fix has been implemen...read more |
| 2025-01-18 00:02 | Simulated Live Streams Disconnecting | none | 0 second | Jan 17, 16:02 PSTResolved - This incident has been resolved.Jan 17, 15:45 PSTMonitoring - A fix has been implemen...read more |
| 2025-01-14 20:19 | Subsplash Messaging Displaying, "Something Went Wrong." | none | 0 second | Jan 14, 12:19 PSTResolved - This incident has been resolved.Jan 14, 11:46 PSTMonitoring - A fix has been implemen...read more |
| 2025-01-02 02:57 | Gifts not showing up in the Dashboard | none | 0 second | Jan 1, 18:57 PSTResolved - This incident has been resolved. Please see the Statements page of you giving dashboa...read more |
| 2024-12-19 22:06 | SMS texts not being delivered | none | 0 second | Dec 19, 14:06 PSTResolved - Full resolution of this issue will require continued communication with our 3rd party...read more |
| 2024-12-13 21:25 | Unable to View Messaging Groups in the Dashboard | none | 0 second | Dec 13, 13:25 PSTResolved - This incident has been resolved.Dec 13, 10:26 PSTMonitoring - A fix has been implemen...read more |
| 2024-12-13 10:15 | Unable to View Messaging Groups in the Dashboard | minor | 1 hr, 31 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-17 16:00 | Subsplash Live Facebook Syndication Disconnect | none | 0 second | Nov 17, 08:00 PSTResolved - Subsplash Live streams were unable to syndicate to Facebook due to a change made on F...read more |
| 2024-10-16 08:00 | Subsplash Live Scheduled Maintenance | none | 0 second | Oct 16, 01:00 PDTCompleted - The scheduled maintenance has been completed.Oct 15, 21:00 PDTIn progress - Schedule...read more |
| 2024-10-15 00:42 | Subsplash Live Scheduled Maintenance | none | 0 second | Oct 14, 17:42 PDTCompleted - Scheduled maintenance has been postponed and will be rescheduled for a later date an...read more |
| 2024-10-08 18:36 | Messaging Not Loading for Some Users. | none | 0 second | Oct 8, 11:36 PDTResolved - This incident has been resolved.Oct 8, 10:38 PDTUpdate - All systems are now operati...read more |
| 2024-09-08 18:08 | Subsplash Giving and Live Stream Service Interruption | none | 0 second | Sep 8, 11:08 PDTResolved - This incident has been resolved.Sep 8, 10:10 PDTMonitoring - We are continuing to mo...read more |
| 2024-07-24 22:51 | Giving Data not recording and Batches returning error message | none | 0 second | Jul 24, 15:51 PDTResolved - This incident has been resolved. You should see any missing gift or payment from tran...read more |
| 2024-07-23 13:48 | Subsplash Dashboard Service Disruption | none | 0 second | Jul 23, 06:48 PDTResolved - This incident has been resolved.Jul 23, 06:10 PDTMonitoring - A fix has been implemen...read more |
| 2024-07-21 18:14 | Fill-In Notes Service Interruption | none | 0 second | Jul 21, 11:14 PDTResolved - This incident has been resolved.Jul 21, 10:09 PDTMonitoring - A fix has been implemen...read more |
| 2024-07-14 16:16 | Fill-In Notes Service Interruption | none | 0 second | Jul 14, 09:16 PDTResolved - This incident has been resolved.Jul 14, 08:10 PDTMonitoring - A fix has been implemen...read more |
| 2024-07-02 08:22 | Subsplash Events & Forms Maintenance | none | 0 second | Jul 2, 01:22 PDTCompleted - Maintenance is now complete and all systems related to forms are once again operatio...read more |
| 2024-06-28 15:44 | SnapPages Service Disruption | none | 0 second | Jun 28, 08:44 PDTResolved - This incident has been resolved.Jun 27, 17:57 PDTUpdate - Sites are operating as expe...read more |
| 2024-06-11 13:17 | Missing Fill-In Notes | none | 0 second | Jun 11, 06:17 PDTResolved - This incident has been resolved.Jun 11, 06:12 PDTMonitoring - A fix has been implemen...read more |
| 2024-06-05 20:51 | Church Management Dashboard returning 502 Error | none | 0 second | Jun 5, 13:51 PDTResolved - This incident has been resolved, thank you for your patience.Jun 5, 13:40 PDTMonitor...read more |
| 2024-06-04 18:39 | Messaging Groups not loading from Group Finder | none | 0 second | Jun 4, 11:39 PDTResolved - This incident has been resolved.Jun 4, 11:26 PDTMonitoring - A fix has been implemen...read more |
| 2024-05-30 13:00 | Unable to access Dashboards | none | 0 second | We discovered an issue earlier today that caused giving and media analytics, as well as check-in data, to be inac...read more |
| 2024-05-26 15:37 | Live Streams returning error code instead of starting | critical | 30 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-20 06:48 | Video files failing to upload to the Dashboard | major | 29 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-14 05:57 | Web App, Embeds, and Blocks not loading | major | 50 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-09 10:02 | Giving Dashboard returning 500 error and Giving page continuously loading | minor | 21 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-25 16:07 | Direct links to Media Items and Live Stream items returning error page | minor | 24 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-16 05:39 | Unable to upload media to a Media Item | major | 16 mins | This incident has been resolved.This incident has been resolved. |
| 2024-03-17 10:49 | Media Uploads Failing to Process | major | 1 hr, 51 mins | This incident has been resolved.This incident has been resolved. |
| 2024-03-06 08:41 | Giving Transfers not updating in dashboard | minor | 5 hrs, 7 mins | This incident has been resolved. It will still take some time for the system to catch up fully and display every ...read more |
| 2024-03-05 11:06 | People and Groups experiencing loading issues | major | 36 mins | This incident has been resolved.This incident has been resolved. |
| 2024-02-06 12:30 | Event embeds not loading on web pages | none | 0 second | Event embeds were unable to load on websites. When navigating to web pages containing an events embed, no events ...read more |
| 2024-02-03 18:34 | Events tab and events in calendars not loading | major | 3 hrs, 24 mins | This incident has been resolved.This incident has been resolved. |
| 2024-02-03 13:21 | Web players (SnapPages and Web App) failing to load files that were recently uploaded. | major | 1 hr, 52 mins | This incident has been resolved.This incident has been resolved. |
| 2024-02-02 11:41 | Events tab and events in calendars are not loading | minor | 1 hr, 17 mins | This incident has been resolved.This incident has been resolved. |
| 2024-01-21 06:45 | SnapPages Web Builder, Apps and Livestreams unable to load. | critical | 2 hrs, 6 mins | This incident has been resolved.This incident has been resolved. |
| 2024-01-17 17:28 | Delays in recurring gift processing and ChMS syncing | minor | 43 hrs, 16 mins | All delays in recurring donations and ChMS integration syncing are resolved and have resumed standard operation.All delays in recurring donations and ChMS integration syncing are resolved and have resumed standard operation. |
| 2023-12-03 07:47 | Live Chat Service Interruption | minor | 48 mins | This incident has been resolved.This incident has been resolved. |
| 2023-11-06 12:25 | Church Management mailouts not sending | minor | 31 mins | This issue is now resolvedThis issue is now resolved |
| 2023-10-30 06:00 | Fill-in Notes Outage | critical | 42 mins | This incident has been resolved.This incident has been resolved. |
| 2023-10-22 06:49 | Service Interruption | major | 2 hrs, 26 mins | This incident has been resolved.This incident has been resolved. |
| 2023-10-18 09:39 | Messaging and Live Chat Service Interruption | minor | 5 mins | Service functionality is restoredService functionality is restored |
| 2023-10-07 08:26 | Fill-In Notes Outage | major | 2 hrs, 21 mins | This incident has been resolved.This incident has been resolved. |
| 2023-10-01 08:20 | Church Management - Degraded Experience for some Checkin Clients | minor | 3 hrs, 47 mins | This incident has been resolved.This incident has been resolved. |
| 2023-09-29 09:32 | Mailout Service Interruption | major | 1 hr, 36 mins | This incident has been resolved.This incident has been resolved. |