Subsplash Status

Is subsplash down?

Current Status: subsplash is UP

We checked the official subsplash status page for updates 4 mins, 11 seconds ago.

Past subsplash Incidents

Source: Official subsplash status page
Start Time (UTC)Incident Deep LinkImpactDurationDescription
2025-04-01 18:52 When processing files using Pulpit AI, some may remain in the “Processing” state longer than expecte...
none
0 second

Apr 1, 11:52 PDTResolved - This incident has been resolved.Apr 1, 05:59 PDTUpdate - We are continuing to monito...

2025-03-28 11:03 Subsplash Giving Scheduled Maintenance
none
0 second

Mar 28, 04:03 PDTCompleted - The scheduled maintenance has been completed.Mar 28, 00:00 PDTIn progress - Schedule...

2025-03-17 02:03 Dashboard login returning error message
none
0 second

Mar 16, 19:03 PDTResolved - This incident has been resolved.Mar 16, 18:43 PDTMonitoring - A fix has been implemen...

2025-03-10 17:45 On-Demand Media Transcoding is Failing at a Higher Rate
none
0 second

Mar 10, 10:45 PDTResolved - This incident has been resolved.Mar 10, 10:33 PDTMonitoring - A fix has been implemen...

2025-03-07 02:42 "Something went wrong" error messages across multiple Subsplash features
none
0 second

Mar 6, 18:42 PSTResolved - This incident has been resolved.Mar 6, 18:23 PSTInvestigating - We are currently inv...

2025-01-28 22:33 Clients Redirected to a Pricing Page After Selecting "Live" in the Dashboard Menu
none
0 second

Jan 28, 14:33 PSTResolved - This incident has been resolved.Jan 28, 14:15 PSTMonitoring - A fix has been implemen...

2025-01-18 00:02 Simulated Live Streams Disconnecting
none
0 second

Jan 17, 16:02 PSTResolved - This incident has been resolved.Jan 17, 15:45 PSTMonitoring - A fix has been implemen...

2025-01-14 20:19 Subsplash Messaging Displaying, "Something Went Wrong."
none
0 second

Jan 14, 12:19 PSTResolved - This incident has been resolved.Jan 14, 11:46 PSTMonitoring - A fix has been implemen...

2025-01-02 02:57 Gifts not showing up in the Dashboard
none
0 second

Jan 1, 18:57 PSTResolved - This incident has been resolved. Please see the Statements page of you giving dashboa...

2024-12-19 22:06 SMS texts not being delivered
none
0 second

Dec 19, 14:06 PSTResolved - Full resolution of this issue will require continued communication with our 3rd party...

2024-12-13 21:25 Unable to View Messaging Groups in the Dashboard
none
0 second

Dec 13, 13:25 PSTResolved - This incident has been resolved.Dec 13, 10:26 PSTMonitoring - A fix has been implemen...

2024-12-13 10:15 Unable to View Messaging Groups in the Dashboard
minor
1 hr, 31 mins

This incident has been resolved.This incident has been resolved.

2024-11-17 16:00 Subsplash Live Facebook Syndication Disconnect
none
0 second

Nov 17, 08:00 PSTResolved - Subsplash Live streams were unable to syndicate to Facebook due to a change made on F...

2024-10-16 08:00 Subsplash Live Scheduled Maintenance
none
0 second

Oct 16, 01:00 PDTCompleted - The scheduled maintenance has been completed.Oct 15, 21:00 PDTIn progress - Schedule...

2024-10-15 00:42 Subsplash Live Scheduled Maintenance
none
0 second

Oct 14, 17:42 PDTCompleted - Scheduled maintenance has been postponed and will be rescheduled for a later date an...

2024-10-08 18:36 Messaging Not Loading for Some Users.
none
0 second

Oct 8, 11:36 PDTResolved - This incident has been resolved.Oct 8, 10:38 PDTUpdate - All systems are now operati...

2024-09-08 18:08 Subsplash Giving and Live Stream Service Interruption
none
0 second

Sep 8, 11:08 PDTResolved - This incident has been resolved.Sep 8, 10:10 PDTMonitoring - We are continuing to mo...

2024-07-24 22:51 Giving Data not recording and Batches returning error message
none
0 second

Jul 24, 15:51 PDTResolved - This incident has been resolved. You should see any missing gift or payment from tran...

2024-07-23 13:48 Subsplash Dashboard Service Disruption
none
0 second

Jul 23, 06:48 PDTResolved - This incident has been resolved.Jul 23, 06:10 PDTMonitoring - A fix has been implemen...

2024-07-21 18:14 Fill-In Notes Service Interruption
none
0 second

Jul 21, 11:14 PDTResolved - This incident has been resolved.Jul 21, 10:09 PDTMonitoring - A fix has been implemen...

2024-07-14 16:16 Fill-In Notes Service Interruption
none
0 second

Jul 14, 09:16 PDTResolved - This incident has been resolved.Jul 14, 08:10 PDTMonitoring - A fix has been implemen...

2024-07-02 08:22 Subsplash Events & Forms Maintenance
none
0 second

Jul 2, 01:22 PDTCompleted - Maintenance is now complete and all systems related to forms are once again operatio...

2024-06-28 15:44 SnapPages Service Disruption
none
0 second

Jun 28, 08:44 PDTResolved - This incident has been resolved.Jun 27, 17:57 PDTUpdate - Sites are operating as expe...

2024-06-11 13:17 Missing Fill-In Notes
none
0 second

Jun 11, 06:17 PDTResolved - This incident has been resolved.Jun 11, 06:12 PDTMonitoring - A fix has been implemen...

2024-06-05 20:51 Church Management Dashboard returning 502 Error
none
0 second

Jun 5, 13:51 PDTResolved - This incident has been resolved, thank you for your patience.Jun 5, 13:40 PDTMonitor...

2024-06-04 18:39 Messaging Groups not loading from Group Finder
none
0 second

Jun 4, 11:39 PDTResolved - This incident has been resolved.Jun 4, 11:26 PDTMonitoring - A fix has been implemen...

2024-05-30 13:00 Unable to access Dashboards
none
0 second

We discovered an issue earlier today that caused giving and media analytics, as well as check-in data, to be inac...

2024-05-26 15:37 Live Streams returning error code instead of starting
critical
30 mins

This incident has been resolved.This incident has been resolved.

2024-05-20 06:48 Video files failing to upload to the Dashboard
major
29 mins

This incident has been resolved.This incident has been resolved.

2024-05-14 05:57 Web App, Embeds, and Blocks not loading
major
50 mins

This incident has been resolved.This incident has been resolved.

2024-05-09 10:02 Giving Dashboard returning 500 error and Giving page continuously loading
minor
21 mins

This incident has been resolved.This incident has been resolved.

2024-04-25 16:07 Direct links to Media Items and Live Stream items returning error page
minor
24 mins

This incident has been resolved.This incident has been resolved.

2024-04-16 05:39 Unable to upload media to a Media Item
major
16 mins

This incident has been resolved.This incident has been resolved.

2024-03-17 10:49 Media Uploads Failing to Process
major
1 hr, 51 mins

This incident has been resolved.This incident has been resolved.

2024-03-06 08:41 Giving Transfers not updating in dashboard
minor
5 hrs, 7 mins

This incident has been resolved. It will still take some time for the system to catch up fully and display every ...

2024-03-05 11:06 People and Groups experiencing loading issues
major
36 mins

This incident has been resolved.This incident has been resolved.

2024-02-06 12:30 Event embeds not loading on web pages
none
0 second

Event embeds were unable to load on websites. When navigating to web pages containing an events embed, no events ...

2024-02-03 18:34 Events tab and events in calendars not loading
major
3 hrs, 24 mins

This incident has been resolved.This incident has been resolved.

2024-02-03 13:21 Web players (SnapPages and Web App) failing to load files that were recently uploaded.
major
1 hr, 52 mins

This incident has been resolved.This incident has been resolved.

2024-02-02 11:41 Events tab and events in calendars are not loading
minor
1 hr, 17 mins

This incident has been resolved.This incident has been resolved.

2024-01-21 06:45 SnapPages Web Builder, Apps and Livestreams unable to load.
critical
2 hrs, 6 mins

This incident has been resolved.This incident has been resolved.

2024-01-17 17:28 Delays in recurring gift processing and ChMS syncing
minor
43 hrs, 16 mins

All delays in recurring donations and ChMS integration syncing are resolved and have resumed standard operation.All delays in recurring donations and ChMS integration syncing are resolved and have resumed standard operation.

2023-12-03 07:47 Live Chat Service Interruption
minor
48 mins

This incident has been resolved.This incident has been resolved.

2023-11-06 12:25 Church Management mailouts not sending
minor
31 mins

This issue is now resolvedThis issue is now resolved

2023-10-30 06:00 Fill-in Notes Outage
critical
42 mins

This incident has been resolved.This incident has been resolved.

2023-10-22 06:49 Service Interruption
major
2 hrs, 26 mins

This incident has been resolved.This incident has been resolved.

2023-10-18 09:39 Messaging and Live Chat Service Interruption
minor
5 mins

Service functionality is restoredService functionality is restored

2023-10-07 08:26 Fill-In Notes Outage
major
2 hrs, 21 mins

This incident has been resolved.This incident has been resolved.

2023-10-01 08:20 Church Management - Degraded Experience for some Checkin Clients
minor
3 hrs, 47 mins

This incident has been resolved.This incident has been resolved.

2023-09-29 09:32 Mailout Service Interruption
major
1 hr, 36 mins

This incident has been resolved.This incident has been resolved.