Current Status: SugarSync is UP
We checked the official SugarSync status page for updates 3 mins, 44 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-04-01 09:00 | [Scheduled] Server Maintenance | maintenance | 0 second | Verification is currently underway for the maintenance items.Verification is currently underway for the maintenance items. |
| 2025-03-14 11:30 | [Scheduled] Server Maintenance | maintenance | 12 hrs, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-13 08:27 | [Scheduled] Data Center Maintenance | maintenance | 15 hrs, 33 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-26 13:10 | System emails not being delivered | major | 0 second | Our engineers have resolved this issue. All system emails are being sent without delay. If you sent any emails fo...read more |
| 2024-07-16 17:56 | Live Chat | maintenance | 52 hrs, 13 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-16 15:17 | [Scheduled] Hepdesk Upgrade | maintenance | 16 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-04-08 08:56 | Credit card cannot be updated via some web browsers | minor | 361 hrs, 11 mins | This incident has been resolved.This incident has been resolved. |
| 2024-03-17 07:00 | [Scheduled] Ticketing/Chat System Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-11 09:02 | Credit card cannot be updated via some web browsers | major | 22 hrs, 41 mins | This issue has been solved by our engineers. Updating credit card information appears to work in all browsers.This issue has been solved by our engineers. Updating credit card information appears to work in all browsers. |
| 2024-02-06 11:30 | Login issues with some SugarSync accounts | major | 0 second | Our engineers investigated an issue that was preventing some users from logging in to their accounts. That issue ...read more |
| 2024-01-09 07:34 | Thumbnails not being displayed | minor | 29 hrs, 26 mins | Our engineers have resolved the issue that is affecting the ability to view image thumbnails.Our engineers have resolved the issue that is affecting the ability to view image thumbnails. |
| 2023-10-17 15:28 | Shared Folder Invitation Emails Not Being Sent | major | 67 hrs, 41 mins | This incident has been resolved.This incident has been resolved. |
| 2023-08-10 17:00 | [Scheduled] Planned Maintenance - Network Upgrades | maintenance | 8 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-06-21 09:08 | Protected Folder Backups | minor | 6 hrs, 32 mins | This incident has been resolved.This incident has been resolved. |
| 2023-02-02 15:06 | Two-Factor Authentication | minor | 91 hrs, 21 mins | Our engineers have resolved the issues with two-factor authentication (2FA). If you are experiencing continuing i...read more |
| 2022-10-06 08:15 | Some accounts inaccessible | major | 458 hrs, 16 mins | Our engineers have resolved the remaining affected accounts and access is now restored for these users. If you ca...read more |
| 2022-09-19 15:14 | Interruption in Service | major | 21 hrs, 49 mins | This incident has been resolved by our operations team.This incident has been resolved by our operations team. |
| 2022-09-17 09:00 | Interruption in SugarSync Service | none | 0 second | Our network engineers discovered and resolved a network issue that occurred over the weekend. We apologize for an...read more |
| 2022-09-14 09:13 | SugarSync systems may be temporarily inaccessible. | major | 4 hrs, 54 mins | This incident has been resolved. Thank you for your patience.This incident has been resolved. Thank you for your patience. |
| 2022-09-06 08:01 | File uploads stuck in SugarSync desktop application | major | 313 hrs, 32 mins | This issue has been resolved by our engineers. If you still have existing files stuck in the uploads, please see ...read more |
| 2022-08-29 07:18 | Network maintenance - Rebooting Network Switch | minor | 2 hrs, 2 mins | This incident has been resolved.This incident has been resolved. |
| 2022-05-03 11:01 | Intermittent issues with payment method updater and account settings | minor | 69 hrs, 31 mins | The issue with the payment method updater and account settings on the website has been resolved.The issue with the payment method updater and account settings on the website has been resolved. |
| 2021-10-23 16:02 | [Scheduled] Scheduled maintenance of SugarSync billing system | maintenance | 5 hrs, 58 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-09-30 01:06 | SugarSync connectivity issues | none | 3 hrs, 11 mins | This incident has been resolved.This incident has been resolved. |
| 2021-09-21 10:26 | Account Portal Access Errors | minor | 21 hrs, 11 mins | Our engineers have resolved this issue, and all accounts should now be accessible.Our engineers have resolved this issue, and all accounts should now be accessible. |
| 2021-08-26 10:25 | Unable to login to SugarSync | critical | 4 hrs, 10 mins | This incident has been resolved.This incident has been resolved. |
| 2021-07-06 09:41 | Customers are unable to access their SugarSync accounts | major | 22 hrs, 4 mins | This incident has been resolved.This incident has been resolved. |
| 2021-05-12 09:22 | Customers are not able to access their SugarSync account | major | 303 hrs, 29 mins | This incident has been resolved.This incident has been resolved. |
| 2021-02-16 13:46 | Trouble logging into Web app | minor | 35 hrs, 33 mins | This incident has been resolved.This incident has been resolved. |
| 2021-02-02 09:00 | [Scheduled] Network maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2020-12-22 08:58 | System Outage | major | 41 mins | This incident has been resolved.This incident has been resolved. |
| 2020-12-09 09:01 | [Scheduled] Network maintenance | maintenance | 3 hrs, 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2020-09-11 15:00 | Customers are not able to access their SugarSync account | major | 161 hrs, 3 mins | This incident has been resolved.This incident has been resolved. |
| 2020-09-09 09:00 | [Scheduled] Firewall upgrades | maintenance | 3 hrs, 43 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2020-08-12 08:22 | Desktop service outage | critical | 3 hrs, 2 mins | This incident has been resolved.This incident has been resolved. |
| 2020-05-30 10:45 | SSL certificates expired | major | 0 second | This incident has been resolved.This incident has been resolved. |