Current Status: SurveyMonkey is UP
We checked the official SurveyMonkey status page for updates 2 mins, 51 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-12-12 20:24 | Analyze Results / Shared Data Page not loading | critical | 1 hr, 5 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-07 08:38 | [Scheduled] Scheduled maintenance - US and CA data centers | maintenance | 3 hrs, 22 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-06 02:41 | Issue with viewing Maxdiff survey | major | 6 hrs, 8 mins | This issue is now resolvedThis issue is now resolved |
| 2024-12-05 12:48 | Users based in Canada having trouble exporting from Analyze Results | major | 22 mins | The issue is now resolved and all Canadian users should be able export their data without issue.The issue is now resolved and all Canadian users should be able export their data without issue. |
| 2024-12-05 06:38 | SurveyMonkey customer's who are using a lanuage other than English are unable to create surveys. Non... | major | 1 hr, 36 mins | This incident has been resolved.This incident has been resolved. |
| 2024-12-04 10:50 | Users based in Canada having trouble accessing Analyze Results | major | 3 hrs, 7 mins | This incident is now resolved. Users in Canada can now access Analyze Results as expected.This incident is now resolved. Users in Canada can now access Analyze Results as expected. |
| 2024-12-03 13:02 | Email Collector invites encountering a 404 error | critical | 37 mins | The issue is now resolved and the majority of users should now be able access their survey invites without error,...read more |
| 2024-12-03 09:39 | Unable to edit user billing details | major | 5 hrs, 54 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-25 15:47 | NPS question converted to rating scale question in some surveys | minor | 24 hrs, 57 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-23 08:00 | [Scheduled] Scheduled maintenance - EU data center | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-20 13:00 | Site issue impacting paid features | major | 0 second | There was a site issue from approximately 1:05-1:25PM (Pacific Time) which affected users' ability to access paid...read more |
| 2024-11-20 07:46 | Issues accessing the Collect Responses page for some surveys | none | 1 hr, 20 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-11 03:36 | SurveyMonkey Contribute | minor | 18 hrs, 39 mins | This incident has been resolved.This incident has been resolved. |
| 2024-11-06 16:47 | Login prompts appearing on Help Center pages for logged-in users on the EU data center | minor | 118 hrs, 27 mins | This issue has been resolved and EU customers should now be able to log in on Help Center pages.This issue has been resolved and EU customers should now be able to log in on Help Center pages. |
| 2024-11-04 16:37 | No contacts added to email invitation message even though there are valid contacts, preventing the s... | major | 25 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-25 09:51 | Issue at checkout when scheduling SurveyMonkey Audience project | major | 8 hrs, 44 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-15 09:34 | Facebook signups and logins are failing | none | 32 mins | The issue has been resolved. Facebook sign-ups and logins are now working.The issue has been resolved. Facebook sign-ups and logins are now working. |
| 2024-10-04 10:44 | Issue with the Plans and Pricing page | minor | 20 mins | The issue has been resolved. The Plans & Pricing page is loading and working as expected.The issue has been resolved. The Plans & Pricing page is loading and working as expected. |
| 2024-10-03 21:47 | Survey web link not loading for some surveys | major | 33 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-01 14:06 | My Team: Manage Users→User→Manage Surveys page not loading for admins | minor | 19 mins | The issue is now resolved.The issue is now resolved. |
| 2024-09-25 17:14 | Design survey page unresponsive for surveys in some accounts | minor | 1 hr | This incident has been resolved.This incident has been resolved. |
| 2024-09-18 17:55 | Resolved - 5xx errors when accessing Developer API | none | 0 second | ✅ We observed an impact on the availability of the Developer API this morning between 9:07-11:20am PST; the issue...read more |
| 2024-09-18 07:55 | Issue with device verification | major | 13 mins | This issue is resolvedThis issue is resolved |
| 2024-09-18 07:00 | Error showing on https://fr.surveymonkey.com/ | major | 24 mins | This issue is now resolvedThis issue is now resolved |
| 2024-09-12 20:27 | SurveyMonkey Audience projects halted | major | 1 hr, 16 mins | This incident has been resolved. SurveyMonkey Audience projects from here should launch correctly.This incident has been resolved. SurveyMonkey Audience projects from here should launch correctly. |
| 2024-09-06 09:02 | Multiple services like the Analyze and Survey Taking experience down | major | 1 hr, 53 mins | All services have recovered and issues are now resolved. The site is loading as expected.All services have recovered and issues are now resolved. The site is loading as expected. |
| 2024-09-04 13:43 | Audience Panel Impacted | minor | 21 hrs, 17 mins | This incident is now resolved. All audience panel projects are completing as expected.This incident is now resolved. All audience panel projects are completing as expected. |
| 2024-08-28 18:20 | Custom Theme not showing on survey page for surveys hosted on our EU data centers | minor | 29 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-27 03:07 | Van Westerndorp - “Add Stimulus” section in setup section is not editable | minor | 6 hrs, 10 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-21 12:45 | Survey taking experience down | major | 0 second | Starting at 12:40pm PST the survey-taking experience was down for users. As of 1:11pm PST the issue was resolved....read more |
| 2024-07-29 06:28 | Error showing when trying to access Analyze page | major | 33 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-22 07:06 | Collect page failing to load | major | 7 hrs, 18 mins | We have resolved the issue and Collect pages are now loading for all customers.We have resolved the issue and Collect pages are now loading for all customers. |
| 2024-07-16 15:16 | Errors with survey taking | major | 24 mins | The issue is now resolved and all users should be able access and take a survey.The issue is now resolved and all users should be able access and take a survey. |
| 2024-07-03 10:57 | Analyze Results Down | minor | 1 hr, 1 min | The issue has been resolved and Analyze Results is now loading as expected for Canadian Data Center users.The issue has been resolved and Analyze Results is now loading as expected for Canadian Data Center users. |
| 2024-06-13 11:59 | Invalid Recaptcha error when installing an app from App Directory | major | 17 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-29 01:54 | SurveyMonkey Rewards - images and other web assets not loading | minor | 1 hr, 29 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-28 09:13 | SurveyMonkey site slow to load | major | 58 mins | Load times are back to normal. Incident has been resolved.Load times are back to normal. Incident has been resolved. |
| 2024-05-15 15:14 | Dashboard failing to load | major | 15 mins | All services have fully recovered. Users should no longer experience any errors when accessing the dashboard or c...read more |
| 2024-05-09 08:55 | New surveys being created with incorrect theme. Customers on Basic plan incorrectly seeing error tha... | minor | 2 hrs | This incident has been resolved.This incident has been resolved. |
| 2024-05-03 09:52 | Analyze page is not loading for users on our Canadian Data Centre | major | 3 hrs, 36 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-26 08:55 | Salesforce Integration Lightning Component "Send Survey" feature currently unavailable | minor | 20 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-23 07:20 | SurveyMonkey is experiencing slowness or is unavailable. | none | 49 mins | Issues have been resolvedIssues have been resolved |
| 2024-04-18 06:48 | API - calls may be rejected | none | 1 hr, 13 mins | This issue has been resolved.This issue has been resolved. |
| 2024-04-09 08:39 | Error showing when trying to access surveys | minor | 22 mins | This issue is now resolved.This issue is now resolved. |
| 2024-04-04 13:00 | Issues with payments. | none | 0 second | We've discovered an issue with payments. Users may have trouble checking out or upgrading their paid plans.We've discovered an issue with payments. Users may have trouble checking out or upgrading their paid plans. |
| 2024-03-20 11:46 | Incident impacting analyze and survey pages | critical | 10 mins | The site is now operational.The site is now operational. |
| 2024-03-11 10:13 | Error when attempting to take a survey | major | 26 mins | This incident has been resolved.This incident has been resolved. |
| 2024-03-08 01:58 | PowerBI syncing issues | minor | 3 hrs, 26 mins | This incident has been resolved.This incident has been resolved. |
| 2024-02-20 07:00 | Shared data pages encountering errors | major | 10 hrs | This incident has been resolved.This incident has been resolved. |
| 2024-01-24 11:35 | Multiple services impacted in EU | major | 2 mins | The issue has been identified & services are recovering. Survey taking and Analyze are loading.The issue has been identified & services are recovering. Survey taking and Analyze are loading. |