Current Status: TeraSwitch is UP
We checked the official TeraSwitch status page for updates 2 mins, 47 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-03-28 19:27 | SLC1 - Edge Router Availability Issue | none | 0 second | All affected components are replaced and no further impact is expected.All affected components are replaced and no further impact is expected. |
| 2025-03-27 16:00 | [Scheduled] Teraswitch Portal / API - Scheduled Maintenance | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-03-04 17:53 | Teraswitch Portal/API - Management of SGP1 services temporarily unavailable | minor | 42 mins | This issue is resolved - management of SGP1 services has been restored.This issue is resolved - management of SGP1 services has been restored. |
| 2025-03-04 00:02 | LON1 R100 - Maintence Run-Over | major | 18 mins | This issue caused by our maintenance has been identified and resolved.This issue caused by our maintenance has been identified and resolved. |
| 2025-03-03 23:00 | [Scheduled] LON1 - Expedited Maintenance for 2x Compute Racks | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-28 19:30 | [Scheduled] AMS2 - Adding Backbone and IX Capacity | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-27 22:09 | TYO1 - Internet Connectivity Degradation | minor | 18 mins | An incident on NTT (AS2914) affecting trans-Pacific traffic led to instability to some internet destinations. Te...read more |
| 2025-02-26 17:22 | EWR1 - Network backbone traffic instability | none | 21 hrs, 27 mins | After a lengthly review of our backbone operations in EU, a misconfiguration was located that may have caused a s...read more |
| 2025-02-11 05:00 | [Scheduled] EWR1 & EWR2 - Network Expansion in New York / New Jersey | maintenance | 72 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-02-10 05:00 | [Scheduled] IAD1 - Network Expansion in Ashburn | maintenance | 24 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2025-01-09 16:00 | [Scheduled] Teraswitch Portal / API - Scheduled Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-12-10 22:10 | AMS1 - Internet Connectivity Issues | major | 55 hrs | All repair work has been completed on the issues affecting AMS1. Our network vendor had speculated this was a sp...read more |
| 2024-12-07 18:00 | [Scheduled] LON1 - Network Upgrade | maintenance | 24 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-29 00:22 | Portal Outage (console.tsw.io) | critical | 6 hrs, 1 min | This incident is resolved. Teraswitch engineering migrated content to another provider, and DNS had mostly propa...read more |
| 2024-11-27 21:58 | FRA2 - Internet Connectivity Loss | critical | 7 hrs, 20 mins | This incident is resolved. A root cause analysis will be published shortly with more details.This incident is resolved. A root cause analysis will be published shortly with more details. |
| 2024-11-22 01:53 | SEL1 - Internet Connectivity Issues | major | 2 hrs, 14 mins | An upstream transit provider had an issue, which caused disrupted connectivity for systems at SEL1. The provider...read more |
| 2024-11-14 23:00 | [Scheduled] Teraswitch Portal / API - Scheduled Maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-05 16:58 | PIT1 Cloud - Availability Incident | none | 6 hrs, 53 mins | This incident has been resolved - investigation will continue.This incident has been resolved - investigation will continue. |
| 2024-10-04 02:00 | [Scheduled] EWR1 - Emergency Capacity Expansion | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-26 18:00 | [Scheduled] VAN1 - Network Upgrades and Traffic Migrations | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-25 00:44 | AMS2 - Power Redundancy Loss | minor | 3 hrs, 11 mins | Power redundancy has been restored. This incident is resolved.Power redundancy has been restored. This incident is resolved. |
| 2024-08-19 02:01 | LON1 - Internet Connectivity Issues | major | 29 mins | The issue has been identified to be an unclean traffic shift by a provider's maintenance. Capacity issues on othe...read more |
| 2024-08-08 17:00 | [Scheduled] DAL1 - Network Maintenance and Capacity Expansion | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-31 19:33 | SEL1 - Connectivity Issues | minor | 2 hrs, 12 mins | SEL1 network operations have been fully restored to normal.SEL1 network operations have been fully restored to normal. |
| 2024-07-30 23:12 | [Scheduled] Teraswitch Public Services (Portal / API) - Scheduled Maintenance | maintenance | 2 hrs, 18 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-24 18:31 | SEL1 - Internet Connectivity Issues | minor | 1 hr, 6 mins | This has been positively identified as DDoS attack originating inside of an external provider causing capacity is...read more |
| 2024-07-24 16:24 | [Scheduled] VAN1 - Network Migration and Improvements | maintenance | 0 second | Due to technician travel delays, this work has been postponed for a future date.Due to technician travel delays, this work has been postponed for a future date. |
| 2024-05-29 16:00 | [Scheduled] Portal Authentication Upgrade (beta.tsw.io) | maintenance | 1 hr, 48 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-05-08 14:14 | AMS1 - Elevated Facility Temperatures | none | 5 hrs, 5 mins | Temperatures are back within normal ranges at AMS1. This incident has been resolved.Temperatures are back within normal ranges at AMS1. This incident has been resolved. |
| 2024-04-21 03:25 | VAN1 - Internet Connectivity Issue | minor | 21 hrs, 10 mins | Cogent has fully resolved their issue overnight and we have not seen any degradation of services since then.Cogent has fully resolved their issue overnight and we have not seen any degradation of services since then. |
| 2024-04-10 02:42 | PIT1 Routing Issue | minor | 9 hrs, 38 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-07 19:27 | PIT1 Cloud - Availability Notice | minor | 0 second | Teraswitch is investigating a PIT1 Cloud issue which caused a small subset of customers to experience a VM reboot...read more |
| 2024-04-04 04:00 | [Scheduled] PIT1 - Backbone and Express Path Enablement | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-27 02:00 | [Scheduled] LAX1 - Edge Router Replacement Project | maintenance | 3 hrs, 47 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-19 11:20 | SEL1 - Network connectivity - packet loss | minor | 3 hrs, 22 mins | This issue is resolved and connectivity has returned to normal.This issue is resolved and connectivity has returned to normal. |
| 2024-01-17 23:00 | [Scheduled] PIT1 Cloud - Scheduled Maintenance | maintenance | 4 hrs, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-01-10 16:15 | SGP1 - North America and Japan traffic impacted by higher latency | minor | 24 hrs, 23 mins | We have modified routes to mitigate this undersea cable cut. Traffic should be within acceptable latency limits n...read more |
| 2023-12-15 05:00 | [Scheduled] PIT1 - Internet Edge Router Maintenance | maintenance | 2 hrs, 47 mins | Due to a detected issue with systems within internet prefix 74.118.137.0/24, we have rolled back our changes. Nor...read more |
| 2023-11-21 06:00 | [Scheduled] PIT1 - Internet Routing Upgrades | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-11-21 05:00 | [Scheduled] LAX1 - Internet Edge Router Maintenance | maintenance | 49 mins | All work is completed at LAX1.All work is completed at LAX1. |
| 2023-11-16 20:38 | EWR1 - Network Interruption - Switch Reboot and Hardware Replacement | minor | 7 hrs, 30 mins | Our techs have replaced the defective switch and all operation is normal. The detected impact of traffic was arou...read more |
| 2023-11-11 17:31 | EWR1 - Network interruption - switch reboot | none | 8 hrs, 34 mins | This incident has been resolved - all services are stable and the switch will be evaluated for replacement.This incident has been resolved - all services are stable and the switch will be evaluated for replacement. |
| 2023-11-02 12:00 | [Scheduled] LON1 - Internet Edge Changes | maintenance | 9 hrs, 51 mins | All work has been completed at LON1.All work has been completed at LON1. |
| 2023-10-25 16:11 | AMS1 / FRA1 - Internet Instability | none | 47 hrs, 12 mins | The provider affected in the EU region has stated they have cleared up the issue and expect no further problems. ...read more |
| 2023-10-23 17:56 | Increased latency between select APAC and EU locations | minor | 3 hrs, 46 mins | Traffic has been rerouted around the providers most affected by an undersea cable cut between EU and APAC.Traffic has been rerouted around the providers most affected by an undersea cable cut between EU and APAC. |
| 2023-10-14 08:40 | SGP1 Outage - Facility Cooling Issue | critical | 4 hrs, 2 mins | Affected customer services should be restored at this time. If you have any further issues, please open a suppor...read more |
| 2023-10-09 05:00 | [Scheduled] PIT1 - Internet Edge Router Maintenance | maintenance | 1 hr, 28 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-09-22 22:00 | [Scheduled] PIT1 Cloud - Scheduled Maintenance | maintenance | 1 hr, 47 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-09-19 17:44 | DUB1 / AMS1 Connectivity Issues | minor | 56 mins | An issue was identified with traffic passing through Zayo that was causing the noticed issues. Traffic has been r...read more |
| 2023-09-06 21:58 | PHL/LAX/SEL- Global Internet Routing Issues | minor | 15 hrs, 48 mins | Cogent has restored normal operation and Teraswitch has returned traffic to normal paths. Per Cogent NOC: "We ha...read more |