Current Status: Tidio is UP
We checked the official Tidio status page for updates 4 mins, 34 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-04-07 10:00 | www.tidio.com maintenance | none | 0 second | THIS IS A SCHEDULED EVENT Apr 7, 10:00 - 12:00 UTCApr 3, 11:06 UTCScheduled - Dear Users,To improve the quality ...read more |
| 2025-03-19 10:00 | [Scheduled] Upgrading infrastructure to improve stability and security | maintenance | 2 hrs, 22 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-11-13 08:09 | Database upgrade | none | 0 second | Nov 13, 08:09 UTCCompleted - The scheduled maintenance has been completed.Nov 13, 07:37 UTCUpdate - The system is...read more |
| 2024-10-21 05:29 | Scheduled maintenance | none | 0 second | Oct 21, 05:29 UTCCompleted - The scheduled maintenance has been completed.Oct 21, 05:00 UTCIn progress - Schedule...read more |
| 2024-08-26 13:56 | Connectivity issues for some users | none | 0 second | Aug 26, 13:56 UTCResolved - This incident has been resolved.Aug 26, 13:55 UTCUpdate - We are continuing to invest...read more |
| 2024-08-26 09:05 | Connectivity issues for some users | none | 0 second | Aug 26, 09:05 UTCResolved - This incident has been resolved.Aug 26, 07:17 UTCInvestigating - We are currently inv...read more |
| 2024-01-08 00:34 | Connectivity issues for some users | none | 0 second | Jan 8, 00:34 UTCResolved - This incident has been resolved.Jan 7, 22:29 UTCMonitoring - A fix has been implemen...read more |
| 2023-10-23 12:56 | Issues with Emails sent via Tidio | none | 0 second | Oct 23, 12:56 UTCResolved - This incident has been resolved.Oct 23, 12:56 UTCUpdate - We are continuing to invest...read more |
| 2023-08-04 06:00 | Websocket | none | 0 second | Aug 4, 06:00 UTCCompleted - The scheduled maintenance has been completed.Aug 4, 05:49 UTCVerifying - Verificati...read more |
| 2023-05-23 05:51 | Scheduled maintenance | none | 0 second | May 23, 05:51 UTCCompleted - The scheduled maintenance has been completed.May 23, 05:50 UTCUpdate - Scheduled mai...read more |
| 2022-11-05 22:23 | Connectivity issues for some users | none | 0 second | Nov 5, 22:23 UTCResolved - Everything is back up and running. Thank you for your patience.Nov 5, 22:16 UTCMonit...read more |
| 2022-10-24 15:12 | Connectivity issues for some users | none | 0 second | Oct 24, 15:12 UTCResolved - This incident has been resolved.Oct 24, 14:42 UTCMonitoring - A fix has been implemen...read more |
| 2022-10-24 12:09 | Connectivity issues in the chat admin panel | none | 0 second | Oct 24, 12:09 UTCResolved - This incident has been resolved.Oct 24, 10:47 UTCInvestigating - We're investigating ...read more |
| 2022-08-20 14:17 | Connectivity issues for some users | none | 0 second | Aug 20, 14:17 UTCResolved - This incident has been resolved.Aug 20, 13:44 UTCIdentified - We are currently invest...read more |
| 2022-08-17 18:38 | Connectivity issues for some users | none | 0 second | Aug 17, 18:38 UTCResolved - This incident has been resolved.Aug 17, 15:00 UTCMonitoring - A fix has been implemen...read more |
| 2022-08-03 16:44 | Connectivity issues for some users | none | 0 second | Aug 3, 16:44 UTCResolved - This incident has been resolved.Aug 3, 16:30 UTCUpdate - We are continuing to invest...read more |
| 2022-07-20 16:38 | Connectivity issues for some users | none | 0 second | Jul 20, 16:38 UTCResolved - This incident has been resolved.Jul 20, 15:39 UTCInvestigating - We are currently inv...read more |
| 2022-06-21 08:25 | Connectivity issues for some users | none | 0 second | Jun 21, 08:25 UTCResolved - Everything is back up and running. Thank you for your patience.Jun 21, 08:04 UTCMonit...read more |
| 2022-06-09 19:40 | Mailing issues for some users | none | 0 second | Jun 9, 19:40 UTCResolved - This incident has been resolved.Jun 9, 13:17 UTCInvestigating - We are currently inv...read more |
| 2022-05-09 10:41 | Connectivity issues for some users | none | 0 second | May 9, 10:41 UTCResolved - This incident has been resolved.May 9, 09:58 UTCInvestigating - We are currently inv...read more |
| 2022-04-26 12:22 | Scheduled maintenance | none | 0 second | Apr 26, 12:22 UTCCompleted - The scheduled maintenance has been completed.Apr 26, 12:22 UTCUpdate - Scheduled mai...read more |
| 2022-04-20 22:11 | Connectivity issues for some users | none | 0 second | Apr 20, 22:11 UTCResolved - This incident has been resolved.Apr 20, 09:50 UTCInvestigating - We are currently inv...read more |
| 2022-04-19 18:25 | Connectivity issues for some users | none | 0 second | Apr 19, 18:25 UTCResolved - This incident has been resolved.Apr 19, 15:14 UTCIdentified - The issue has been iden...read more |
| 2022-04-16 10:39 | Issues with the Chatting Page feature | none | 0 second | Apr 16, 10:39 UTCResolved - This incident has been resolved.Apr 16, 08:32 UTCMonitoring - The chatting page featu...read more |
| 2022-02-21 21:05 | Connectivity issues for some users | none | 0 second | Feb 21, 21:05 UTCResolved - This incident has been resolved.Feb 21, 19:20 UTCMonitoring - We're monitoring a fix ...read more |
| 2022-02-16 14:59 | Connectivity issues for some users | major | 2 hrs, 33 mins | This incident has been resolved.This incident has been resolved. |
| 2022-02-15 19:03 | Connectivity issues for some users | major | 41 mins | This incident has been resolved.This incident has been resolved. |
| 2022-01-03 12:18 | Connectivity issue | minor | 2 hrs, 20 mins | This incident has been resolved.This incident has been resolved. |
| 2021-12-23 13:00 | [Scheduled] Scheduled maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-11-16 13:23 | Connectivity issues | minor | 1 hr, 16 mins | This incident has been resolved.This incident has been resolved. |
| 2021-10-13 07:25 | Connectivity issues for some users | critical | 4 hrs, 12 mins | This incident has been resolved.This incident has been resolved. |
| 2021-10-06 09:55 | Tidio API V2 is down. Shopify Tidio Chat is down | major | 58 mins | Everything is back up and running. Thank you for your patienceEverything is back up and running. Thank you for your patience |
| 2021-10-05 07:26 | Tidio API is down. Shopify Tidio Chat is down. | critical | 12 mins | This incident has been resolved.This incident has been resolved. |
| 2021-07-28 08:12 | Connectivity issues for some users | none | 1 hr, 8 mins | This incident has been resolved.This incident has been resolved. |
| 2021-07-09 05:16 | Connectivity issues for some users | major | 38 mins | This incident has been resolved.This incident has been resolved. |
| 2021-07-09 04:52 | Connectivity issues for some users | major | 12 mins | This incident has been resolved.This incident has been resolved. |
| 2021-05-30 13:22 | Facebook Messenger connection issue | minor | 0 second | This incident has been resolved.This incident has been resolved. |
| 2021-05-12 15:49 | Connectivity issues for some users | major | 1 hr, 28 mins | This incident has been resolved.This incident has been resolved. |
| 2021-04-17 07:30 | [Scheduled] MySQL Database maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-03-10 01:01 | Connectivity issues for some users | minor | 62 hrs, 5 mins | Everything is back up and running. Thank you for your patienceEverything is back up and running. Thank you for your patience |
| 2020-12-08 17:56 | Connectivity issues for some users | minor | 37 mins | This incident has been resolved.This incident has been resolved. |
| 2020-11-18 23:18 | Connectivity issues for some users | minor | 1 hr, 27 mins | This incident has been resolved.This incident has been resolved. |
| 2020-11-16 07:29 | Connectivity issues for some users | major | 1 hr, 17 mins | The incident has been resolved.The incident has been resolved. |
| 2020-11-06 07:50 | [Scheduled] Database maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2020-10-26 12:39 | Messenger hooks | maintenance | 12 mins | This incident has been resolved.This incident has been resolved. |
| 2020-10-24 10:17 | Messages can't be sent | major | 8 hrs, 29 mins | This incident has been resolved.This incident has been resolved. |
| 2020-10-24 09:17 | [Scheduled] Database maintenance. | maintenance | 58 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2020-10-19 10:50 | Maintenance | maintenance | 3 hrs, 10 mins | Everything is back up and running. Thank you for your patienceEverything is back up and running. Thank you for your patience |
| 2020-10-14 13:37 | Connectivity issues for some users | minor | 3 hrs, 29 mins | Everything is back up and running. Thank you for your patienceEverything is back up and running. Thank you for your patience |
| 2020-09-29 13:56 | Connectivity issues for some users | minor | 6 hrs, 43 mins | Everything is back up and running. Thank you for your patienceEverything is back up and running. Thank you for your patience |