Current Status: TokenEx is UP
We checked the official TokenEx status page for updates 1 min, 54 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2025-03-26 07:46 | Notice of Degradation of Service - US Production | none | 0 second | Between 7:23 and 7:35 CST, a network traffic degradation was detected. Service has been restored, but some client...read more |
| 2025-02-26 08:30 | Notice of Degradation of Service - EU Production | minor | 12 mins | All IXOPAY products are now fully functional and stable in the EU Production Environment. The IT Operations Team ...read more |
| 2024-10-27 08:40 | [Scheduled] Production Managed File Transfer (MFT) Platform Updates - Important Scheduled Maintenanc... | maintenance | 1 min | IXOPAY/TokenEx has completed our Production MFT Platform Update (batch.tokenex.com) scheduled for October 27, 202...read more |
| 2024-08-08 07:33 | Production Environment: Intermittent Issues | minor | 17 mins | The issue has been resolved. Our team is closely monitoring the situation to ensure continued stability.The issue has been resolved. Our team is closely monitoring the situation to ensure continued stability. |
| 2024-08-06 17:17 | Notice of Degradation of Service - EU Production | minor | 29 mins | The availability issues impacting our EU region have been fully resolved, and our platform is stable. Our team is...read more |
| 2024-07-19 14:29 | Notice of Degradation of Service - Test | minor | 6 hrs, 13 mins | Our Test environment is stable and functioning as expected. We will mark this Test incident as resolved. Over the...read more |
| 2024-07-18 17:35 | Notice of Degradation of Service - Production | critical | 20 hrs, 51 mins | As all IXOPAY products are now fully functional and stable in the Production Environment, and are pointing to our...read more |
| 2024-04-04 14:57 | Network Outage | major | 22 hrs, 45 mins | This issue has been resolved. Thank you for your patience.This issue has been resolved. Thank you for your patience. |
| 2024-03-06 11:38 | Interruption of Service - API / MFT | none | 0 second | We experienced a brief outage lasting approximately 2-3 minutes impacting all products in the US region. Our clou...read more |
| 2023-07-23 07:39 | Degraded Performance - EU | none | 30 mins | All services continue to function normally.All services continue to function normally. |
| 2023-07-21 14:16 | TokenEx Iframe - Caching Issue | none | 241 hrs, 9 mins | We are no longer receiving reports of caching issues. If you experience any issues, please perform a hard refresh...read more |
| 2023-06-24 21:13 | Degraded performance - API Operations | none | 0 second | TokenEx experienced a brief period of degraded performance from 7:44PM to 7:52PM CDT due to database latency. Our...read more |
| 2023-06-07 10:37 | NON-PRODUCTION - Services Temporarily Unavailable | none | 0 second | Our TEST environment was unavailable from approximately 9:03 to 9:06 AM CDT due to a brief networking issue. Thi...read more |
| 2023-05-11 18:06 | Timeouts to some 3rd Party Gateways | none | 0 second | A service interruption that occurred between 3:25PM CT and 4:25PM CT and which caused latency in several TokenEx ...read more |
| 2023-05-03 16:46 | [Scheduled] Production Managed File Transfer (MFT) Platform Updates - Important Scheduled Maintenanc... | maintenance | 13 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-03-06 14:47 | [Scheduled] Production Managed File Transfer (MFT) Platform Updates - Important Scheduled Maintenanc... | maintenance | 11 mins | TokenEx has completed our Production MFT Platform Update (batch.tokenex.com) scheduled for March 6th, 2023 1430 –...read more |
| 2023-01-25 03:11 | Azure Networking - Connectivity Issues | minor | 2 hrs, 10 mins | This incident has been resolved.This incident has been resolved. |
| 2022-12-14 22:00 | Network Connectivity Issues - US Production | none | 0 second | On 12/14/22 at 22:10:08 CST a degradation in network traffic was identified. Fifteen seconds later TokenEx experi...read more |
| 2022-12-01 06:00 | Service Degradation - EU Datacenter | none | 0 second | A load balancer failure may have led to connectivity issues for some customer requests starting at 6:05AM CST and...read more |
| 2022-10-06 10:24 | Interruption in MFT/Batch Services | none | 0 second | An unexpected error occurred with MFT/Batch services which interrupted SFTP connectivity. This has been resolved ...read more |
| 2022-03-28 13:52 | TGAPI v2 Traffic Impacted for Some U.S. Clients | none | 0 second | From 10:12AM - 12:55PM CT, a single-node in the TokenEx U.S. environment became unresponsive, impacting Transpare...read more |
| 2021-09-23 20:13 | Token Services API | none | 0 second | From 19:21 - 19:26 CDT, a subset of Token Services API calls failed due to the temporary unavailability of a web ...read more |
| 2021-08-17 12:38 | Transparent Gateway Version 1 Deployment Issue | none | 7 hrs, 17 mins | The code deployment has been successfully pushed to all TokenEx production environments.The code deployment has been successfully pushed to all TokenEx production environments. |
| 2021-08-16 16:56 | Database incident affecting some costumers (US) | none | 0 second | A database incident occurred today starting at approximately 12:06 PM CDT and lasting for a period of 20 minutes ...read more |
| 2021-06-29 13:00 | [Scheduled] Production MFT Platform Updates | maintenance | 20 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-06-25 12:13 | Intermittent Connectivity Issues | none | 22 hrs, 26 mins | Due to the nature of the issue, a root cause has not yet been determined. We are continuing to work with our vend...read more |
| 2021-06-19 11:00 | Intermittent database issue | none | 3 hrs, 30 mins | There has been no further impact to our systems. We are working with our cloud vendor to determine the root caus...read more |
| 2021-06-08 11:00 | Errors Performing CVV related operations | none | 0 second | On June 8th, during a code deployment, an implementation script failed to complete as expected. The issue resulte...read more |
| 2021-04-01 16:30 | Payment Gateway Services DNS Issue | none | 0 second | TokenEx leverages a DNS resolution service provided by our IaaS provider. This service started experiencing inter...read more |
| 2021-01-24 08:38 | MFT Outage | none | 0 second | At 3:44am CST, the TokenEx MFT service was unavailable. Service was restored at 3:56am CST.At 3:44am CST, the TokenEx MFT service was unavailable. Service was restored at 3:56am CST. |
| 2020-03-24 13:30 | [Scheduled] Production MFT Platform Updates | maintenance | 9 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2019-11-06 13:00 | [Scheduled] Production MFT Platform Updates | maintenance | 9 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2019-10-02 13:00 | [Scheduled] Production MFT Platform Updates | maintenance | 12 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2019-08-16 15:44 | US1(DFW) External Connectivity | none | 1 hr, 18 mins | We have not seen any more connectivity issues and are marking this incident as resolved.We have not seen any more connectivity issues and are marking this incident as resolved. |
| 2019-03-01 05:16 | Tokenization Issue for some customers | none | 22 mins | This incident has been resolved.This incident has been resolved. |
| 2018-03-06 15:00 | [Scheduled] Maintenance Notification - Production MFT platform updates | maintenance | 10 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2018-02-12 17:26 | Payment Services - Possible Degradation | minor | 33 mins | This incident has been resolved.This incident has been resolved. |
| 2017-11-21 17:32 | Iframe/HTP Issue | minor | 39 mins | This incident has been resolved.This incident has been resolved. |
| 2017-02-17 10:00 | [Scheduled] Scheduled Maintenance Notification - Production API Certificate Update | maintenance | 3 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2017-02-13 15:00 | [Scheduled] Scheduled Maintenance Notification - Production MFT platform updates | maintenance | 28 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2017-01-05 11:04 | batch.tokenex.com Outage | major | 1 hr, 53 mins | This incident has been resolved.This incident has been resolved. |
| 2016-10-12 04:58 | API Errors | none | 0 second | @ 0430 CDT we were alerted of a critical database issue affecting performing write operations which caused API er...read more |
| 2016-10-03 14:54 | API Errors | none | 58 mins | This incident has been resolved.This incident has been resolved. |
| 2016-09-20 12:01 | [Scheduled] Maintenance Notification - Production MFT platform updates | maintenance | 15 mins | We encountered a warning message during the prerequisite validation process and have decided postpone this upgrad...read more |
| 2016-07-15 01:44 | Possible network issues | none | 42 mins | This incident has been resolved.This incident has been resolved. |
| 2016-06-09 13:50 | ISP Issues | none | 1 hr, 27 mins | Update from upstream provider(Telia): "Our core team has resolved an issue on our backbone causing U.S. customers...read more |
| 2016-03-04 08:46 | TEST ENVIRONMENT: Intermittent Issues | none | 1 hr, 3 mins | We've confirmed that all services in Test are fully operational.We've confirmed that all services in Test are fully operational. |
| 2016-02-12 16:00 | [Scheduled] Test Environment Maintenance | none | 2 hrs, 38 mins | The new Test environment is available for use. As always, please reach out to support@tokenex.com if you have any...read more |
| 2015-09-15 14:00 | [Scheduled] TokenEx Production API Migration | none | 38 mins | The DNS changes are complete and the platform health is normal. Please contact support@tokenex.com if you have an...read more |
| 2015-08-07 18:20 | [Scheduled] Test Environment Migration | none | 1 hr, 44 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |