Current Status: Trellix is UP
We checked the official Trellix status page for updates 2 mins, 22 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-07-24 04:39 | Limited IAM Outage | major | 1 hr, 40 mins | A fix has been implemented and Helix services are restored. All the Helix services should be operational now. The...read more |
| 2024-07-19 18:55 | [Scheduled] Scheduled maintenance for Trellix ePO - SaaS: AP-Southeast II (AU001) | maintenance | 10 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-19 12:30 | [Scheduled] Scheduled maintenance for Trellix ePO - SaaS: AP-Southeast II (AU001) | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-01 04:30 | [Scheduled] D2C Downtime Notification | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-05-29 15:37 | Helix Portal License Warning | none | 25 hrs, 45 mins | We have a temporary license in place and and we are working with our partners to get a permanent license implemen...read more |
| 2024-05-13 18:42 | Issue with File and Removable Media (FRP) recovery key generation | minor | 8 hrs, 41 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-09 15:12 | [Scheduled] Zero Downtime Update on ePO-SaaS Partition(s) | maintenance | 0 second | An update has been applied to the indicated ePO-SaaS Partition(s). This did not result in any downtime.An update has been applied to the indicated ePO-SaaS Partition(s). This did not result in any downtime. |
| 2024-04-12 06:38 | Email processing delays for APJ instance of ETP | minor | 3 hrs, 8 mins | All services are operational and we have identified the root cause to resolved this incident.All services are operational and we have identified the root cause to resolved this incident. |
| 2024-03-21 14:14 | Email processing delays for US instance of ETP | minor | 8 hrs, 51 mins | All services are operational and we have gathered enough information to resolved this incident.All services are operational and we have gathered enough information to resolved this incident. |
| 2024-02-09 15:50 | Single tenant incident | major | 6 hrs, 3 mins | The indexing queue has completed. We now consider this incident resolved.The indexing queue has completed. We now consider this incident resolved. |
| 2023-12-14 16:43 | Delay in Stats and Email Trace in ETP US region | minor | 7 hrs, 1 min | Monitoring shows that this issue has not reoccurred. We are resolving this issue.Monitoring shows that this issue has not reoccurred. We are resolving this issue. |
| 2023-12-11 23:01 | Voice Verification and SMS 2FA seeing failures | minor | 21 hrs, 10 mins | We believe this issue is resolved. Testing in different regions has been performed. Please let us know if you are...read more |
| 2023-12-11 10:38 | ETP Delivery Delays in APJ | none | 12 hrs, 17 mins | This incident has been resolved.This incident has been resolved. |
| 2023-12-09 06:49 | [Scheduled] Scheduled maintenance for Trellix ePO - SaaS: US-West II (USW003) | maintenance | 1 hr, 45 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-12-09 06:47 | [Scheduled] Scheduled maintenance for Trellix ePO - SaaS: US-West I (USW001) | maintenance | 1 hr, 43 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-12-09 06:46 | [Scheduled] Scheduled maintenance for Trellix ePO - SaaS: US-West II (USW002) | maintenance | 1 hr, 44 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-12-09 06:46 | [Scheduled] Scheduled maintenance for Trellix ePO - SaaS: US-West IV (USW004) | maintenance | 1 hr, 45 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-12-09 04:30 | [Scheduled] Scheduled maintenance for Trellix ePO - SaaS: US-West I (USW001) | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-12-09 04:30 | [Scheduled] Scheduled maintenance for Trellix ePO - SaaS: US-West II (USW002) | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-12-09 04:30 | [Scheduled] Scheduled maintenance for Trellix ePO - SaaS: US-West IV (USW004) | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-12-09 04:30 | [Scheduled] Scheduled maintenance for Trellix ePO - SaaS: US-West III (USW003) | maintenance | 2 hrs, 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-12-03 16:38 | [Scheduled] Scheduled maintenance for Trellix ePO - SaaS: EU-Central (EU001) | maintenance | 4 hrs, 5 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-12-03 11:05 | [Scheduled] Scheduled maintenance for Trellix ePO - SaaS: EU-Central (EU001) | maintenance | 3 hrs, 57 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-12-03 04:32 | [Scheduled] Scheduled maintenance for Trellix ePO - SaaS: EU-Central (EU001) | maintenance | 1 hr, 58 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-12-02 07:01 | [Scheduled] Scheduled maintenance for Trellix ePO - SaaS: AP-Southeast II (AU001) | maintenance | 1 hr, 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-12-02 04:31 | [Scheduled] Scheduled maintenance for Trellix ePO - SaaS: AP-Southeast I (SGP001) | maintenance | 1 hr, 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-12-01 17:00 | [Scheduled] Scheduled maintenance for Trellix ePO - SaaS: AP-South (IND001) | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-10-26 10:30 | TePO - US-West III - Portal - Degraded Performance | minor | 17 mins | This incident has been resolved. UI logins are working as normal.This incident has been resolved. UI logins are working as normal. |
| 2023-10-18 18:01 | ETP Quarantine Release | minor | 47 hrs, 33 mins | All our data indicates this issue is now resolved.All our data indicates this issue is now resolved. |
| 2023-10-06 08:52 | Email delivery delays | minor | 4 hrs, 17 mins | This incident has been resolved.This incident has been resolved. |
| 2023-10-04 05:09 | [Scheduled] Zero Downtime Update on ePO-SaaS Partition(s) | maintenance | 4 hrs, 56 mins | An update has been applied to the indicated ePO-SaaS Partition(s). This did not result in any downtime. You can r...read more |
| 2023-10-03 18:07 | Minor delivery delays | minor | 1 hr, 47 mins | The issue was identified and fixed. Email is delivering as expected now.The issue was identified and fixed. Email is delivering as expected now. |
| 2023-10-03 08:29 | [Scheduled] Zero Downtime Update on ePO-SaaS Partition(s) | maintenance | 0 second | An update has been applied to the indicated ePO-SaaS Partition(s). This did not result in any downtime. You can r...read more |
| 2023-09-28 10:31 | Helix Instances in APJ VPC tapmtprd55 are experiencing an issue where Helix is not importing logs vi... | major | 9 hrs, 22 mins | No indication of further issues during the monitoring period. Resolving incident.No indication of further issues during the monitoring period. Resolving incident. |
| 2023-09-28 09:18 | [Scheduled] Zero Downtime Update on ePO-SaaS Partition(s) | maintenance | 0 second | An update has been applied to the indicated ePO-SaaS Partition(s). This did not result in any downtime. You can r...read more |
| 2023-09-18 20:13 | Helix US Instance Performance Degraded | minor | 45 hrs, 14 mins | This incident has been resolved.This incident has been resolved. |
| 2023-09-07 19:20 | TePO - EU-Central - Endpoint Communication - Degraded Performance | minor | 3 hrs, 46 mins | This issue is now resolved. All automatic responses are now being processed successfully.This issue is now resolved. All automatic responses are now being processed successfully. |
| 2023-09-07 16:24 | TePO - EU-Central - Endpoint Communication - Degraded Performance | minor | 2 hrs, 55 mins | This incident has been resolved.This incident has been resolved. |
| 2023-08-23 09:45 | Outbound Emails, in the APJ ETP instance, failing to deliver with the permanent failure error '501 5... | major | 0 second | On Wednesday 23th Aug 2023, beginning at approximately 05:00 UTC, several customers using the Trellix Email Threa...read more |
| 2023-08-16 21:05 | IAM 2-Factor SMS Delays | minor | 50 hrs, 37 mins | Our Vendor has updated us that this issue is largely resolved now and that only a small number of T-Mobile system...read more |
| 2023-08-08 13:03 | [Scheduled] Zero Downtime Update on ePO-SaaS Partition(s) | maintenance | 0 second | An update has been applied to the indicated ePO-SaaS Partition(s). This did not result in any downtime. You can r...read more |
| 2023-08-07 08:47 | TePO - AP-Southeast II - Portal - Degraded Performance | major | 2 hrs, 8 mins | This Incident has been resolved.This Incident has been resolved. |
| 2023-08-07 05:49 | [Scheduled] Zero Downtime Update on ePO-SaaS Partition(s) | maintenance | 5 hrs, 11 mins | An update has been applied to the indicated ePO-SaaS Partition(s). This did not result in any downtime. You can r...read more |
| 2023-08-04 18:16 | TePO - AP-South - Endpoint Communication - Degraded Performance | major | 1 hr, 48 mins | This incident has been resolved.This incident has been resolved. |
| 2023-08-04 15:14 | [Scheduled] Zero Downtime Update on ePO-SaaS Partition(s) | maintenance | 0 second | An update has been applied to the indicated ePO-SaaS Partition(s). This did not result in any downtime. You can r...read more |
| 2023-07-27 16:00 | TePO - All US Partitions - Endpoint Communication - Automatic Responses delayed | minor | 12 hrs | This incident has been resolved.This incident has been resolved. |
| 2023-07-23 03:31 | [Scheduled] Scheduled Maintenance for Trellix Authentication services | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-07-10 07:26 | [Scheduled] Zero Downtime Update on ePO-SaaS Partition(s) | maintenance | 0 second | An update has been applied to the indicated ePO-SaaS Partition(s). This did not result in any downtime. You can r...read more |
| 2023-07-07 08:01 | [Scheduled] Zero Downtime Update on ePO-SaaS Partition(s) | maintenance | 0 second | An update has been applied to the indicated ePO-SaaS Partition(s). This did not result in any downtime. You can r...read more |
| 2023-07-06 09:48 | [Scheduled] Zero Downtime Update on ePO-SaaS Partition(s) | maintenance | 0 second | An update has been applied to the indicated ePO-SaaS Partition(s). This did not result in any downtime. You can r...read more |