Current Status: UJET is UP
We checked the official UJET status page for updates 4 mins, 53 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-03-12 16:17 | Virtual Agent Issues | none | 1 hr, 43 mins | This incident has been resolved.This incident has been resolved. |
| 2023-12-21 18:39 | Agent Status Issue | minor | 50 mins | This incident has been resolved.This incident has been resolved. |
| 2023-11-15 22:01 | Intermittent Issues Changing Status in Agent Adapter | minor | 5 hrs, 37 mins | This incident has been resolved.This incident has been resolved. |
| 2022-11-09 14:52 | Voice and Chat Incident | minor | 34 mins | This incident has been resolved.This incident has been resolved. |
| 2022-03-28 15:26 | Carrier Incident Causing Intermittent Issues | minor | 45 mins | This incident has been resolved.This incident has been resolved. |
| 2022-03-22 16:25 | Carrier Incident Causing Intermittent Issues | minor | 10 mins | The issue has been resolved and systems are operating normally.The issue has been resolved and systems are operating normally. |
| 2021-12-15 15:51 | Major AWS Outage Affecting UJET Application | none | 22 mins | This incident has been resolved.This incident has been resolved. |
| 2021-12-10 20:48 | Carrier Incident Causing Intermittent Issues | minor | 23 mins | The latency and timeout issue that was affecting one of our carriers has been resolved. We will continue to moni...read more |
| 2021-08-31 19:10 | AWS Incident Causing Intermittent Issues | minor | 2 hrs, 42 mins | This incident has been resolved.This incident has been resolved. |
| 2021-04-07 13:54 | Call Failures and Degraded Call Quality | minor | 20 mins | The carrier is reporting the incident has ben resolved.The carrier is reporting the incident has ben resolved. |
| 2021-02-23 18:27 | Intermittent Chat Issue | minor | 1 hr, 42 mins | This incident has been resolved.This incident has been resolved. |
| 2021-02-03 17:15 | Intermittent Chat/Call Issues | minor | 30 mins | The carrier has resolved the issue and the intermittent failures have stopped. We will continue monitoring close...read more |
| 2020-11-17 12:42 | Voice & Chat Service Interruption | minor | 40 mins | This incident has been resolved.This incident has been resolved. |
| 2020-09-22 18:22 | Degraded Chat Performance | minor | 38 mins | This incident has been resolved.This incident has been resolved. |
| 2020-09-22 17:09 | Degraded Chat Performance | minor | 24 mins | This incident has been resolved.This incident has been resolved. |
| 2020-09-21 17:27 | Degraded Chat Performance | minor | 35 mins | This incident has been resolved: https://status.twilio.com/incidents/hgc2sqywnhxbThis incident has been resolved: https://status.twilio.com/incidents/hgc2sqywnhxb |
| 2020-05-06 16:01 | Increased Latency and Errors | minor | 2 hrs, 42 mins | This incident has been resolved.This incident has been resolved. |
| 2020-04-09 16:20 | Intermittent Latency | minor | 3 hrs, 6 mins | This incident has been resolved.This incident has been resolved. |
| 2020-04-08 18:44 | Intermittent Service Latency | minor | 6 hrs, 11 mins | This incident has been resolved.This incident has been resolved. |
| 2020-01-12 17:37 | Latency Issue on Pod 1 | none | 39 mins | The latency issue has been resolved and all systems have been restored to full operation as of 10:02 am PT.The latency issue has been resolved and all systems have been restored to full operation as of 10:02 am PT. |
| 2019-11-07 22:20 | Possible Missing Music on Hold | minor | 37 mins | One of our call providers was experiencing a network issue that may have impacted a small number of inbound calls...read more |
| 2019-10-15 17:17 | Possible US Tollfree Number Carrier Issue | none | 33 mins | Our carrier is reporting all service issues have been resolved. UJET has not detected any impact to our service ...read more |
| 2019-08-29 18:33 | System Latency | minor | 1 hr, 20 mins | This issue has been fully resolved. We will continue to monitor internally and follow up with any additional inqu...read more |
| 2019-07-22 19:43 | Elevated Errors | none | 49 mins | UJET has confirmed all systems are operating normally and service has been fully restored.UJET has confirmed all systems are operating normally and service has been fully restored. |
| 2019-07-17 00:16 | Service Latency | major | 16 hrs, 5 mins | This incident has been resolved.This incident has been resolved. |
| 2019-06-20 17:55 | Outbound Calling | major | 0 second | We've identified an issue from our release last night causing intermittent issues with certain types of outbound ...read more |
| 2018-05-10 00:00 | Scheduled Maintenance | none | 0 second | Scheduled Maintenance. Duration 2 minutes.Scheduled Maintenance. Duration 2 minutes. |
| 2018-01-09 00:00 | Scheduled Maintenance | none | 0 second | Scheduled Maintenance. Duration 29 minutes.Scheduled Maintenance. Duration 29 minutes. |