Current Status: Vonage is UP
We checked the official Vonage status page for updates 5 mins, 4 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-12-27 21:01 | IR27083 - Virtual Assistant integration issues | minor | 0 second | Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support. |
| 2024-12-12 09:33 | IR27076 - ContactPad increased memory usage in Google Chrome | minor | 0 second | This incident has been resolved.This incident has been resolved. |
| 2024-12-03 21:06 | IR27081 - NAM VCC portal and ContactPad outage | critical | 2 hrs, 51 mins | This issue has been resolved. If you are still experiencing issues, please contact Support.This issue has been resolved. If you are still experiencing issues, please contact Support. |
| 2024-11-14 13:31 | IR27078 - Bulgarian numbers not reachable | major | 19 hrs, 4 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2024-11-10 18:51 | VCC Contact Pad UI issue | none | 2 hrs, 31 mins | Chrome Browser extensions have been identified as the cause for this issue. If you are experiencing Contact Pad U...read more |
| 2024-11-06 09:08 | IR27074 - Error in Salesforce for Connect users | minor | 144 hrs, 13 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-30 18:09 | IR27073 - ContactPad object popping in Salesforce issue | minor | 1 hr, 41 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2024-10-30 14:53 | IR 27072 - Log a Call issues EMEA and NAM | minor | 1 hr, 53 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2024-10-29 14:48 | IR27071 - NAM ContactPad not loading | major | 3 hrs, 14 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2024-10-26 13:46 | IR27070 Inbound Calling Sweden | none | 2 hrs, 2 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-02 12:20 | IR27065 - Poland to Poland calls with no caller ID | minor | 0 second | A fix has been implemented and we are monitoring the results. If you are still experiencing issues please contact...read more |
| 2024-09-24 17:37 | IR27063 - VBC UI issues for Integrated Experience (SPOG) customers | minor | 20 hrs, 16 mins | This incident has been resolved.This incident has been resolved. |
| 2024-09-18 09:54 | IR27060 VCC: MSTeams Presence Issues | none | 46 hrs, 51 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2024-09-17 10:40 | IR27058 Authentication Error VBC Applications | none | 3 hrs, 23 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2024-09-16 14:45 | IR27056 - Vonage Business app login issues on NAM | none | 4 hrs, 25 mins | Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.Service is now recovered and we are monitoring. If you are still experiencing issues please contact support. |
| 2024-09-10 08:26 | Unable to raise cases via Community Hub | major | 4 hrs, 23 mins | This issue has now been resolved. We apologise for any inconvenience this has caused.This issue has now been resolved. We apologise for any inconvenience this has caused. |
| 2024-08-29 20:47 | IR27051 VCC: Service Disruption in US region. | minor | 22 hrs, 17 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2024-08-29 14:51 | IR27050 - VCC Platform outage | critical | 24 hrs, 4 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2024-08-29 10:56 | IR27049 - Call delivery issues due to AWS outage | major | 3 hrs, 25 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2024-08-27 22:11 | IR27048 - Stuck interactions on NAM | minor | 15 hrs, 56 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2024-08-23 11:32 | IR27045 - Calls and log in issues with calls and ContactPad - EMEA | none | 33 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-22 16:08 | IR27043 - NAM WebRTC issues | minor | 1 hr, 30 mins | This issue has been resolved. We are now working to generate a full root cause analysis. If you are still affecte...read more |
| 2024-08-19 09:39 | IR27042 - Calls not being transribed - APAC | major | 2 hrs, 12 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2024-08-07 15:38 | IR27039 - NAM WebRTC calls not connecting | major | 1 hr, 34 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-30 11:01 | IR27035 VCC: Dashboards - Incorrect Presence Order | none | 3 hrs, 28 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2024-07-29 16:17 | IR27034 - SSO problems in NAM | minor | 55 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-17 12:51 | IR27027 - VCC Dashboards in APAC delayed | minor | 3 hrs, 12 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2024-07-16 12:49 | IR27026 - Real Time Legacy not loading | major | 24 mins | This incident has been resolved. If you are still experiencing issues please contact Support.This incident has been resolved. If you are still experiencing issues please contact Support. |
| 2024-07-05 16:03 | IR27023 - PCI Pal payment issues | major | 68 hrs, 16 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2024-07-05 13:33 | IR27022 - No audio issues on EMEA inbound calls | minor | 4 hrs, 5 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2024-07-02 14:38 | IR27021 - Call connectivity issues | major | 2 hrs, 6 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2024-06-27 15:52 | IR27020 - Inbound calls to UK numbers failing to connect | major | 59 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2024-06-27 15:33 | IR27019 - Cannot end call via the ContactPad | minor | 52 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2024-06-25 20:18 | IR27018 - VCC Historical Analytics not loading | critical | 3 hrs, 10 mins | This incident has been resolved. If you are still experiencing issues please contact Support.This incident has been resolved. If you are still experiencing issues please contact Support. |
| 2024-06-24 18:06 | IR27016 - VCC Dashboards in NAM delayed | minor | 16 hrs, 30 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2024-06-24 16:48 | IR27017 - NAM WebRTC connectivity issues | critical | 3 hrs, 37 mins | This issue has been resolved. If you are still affected by this issue, please reload your browser. We are now wor...read more |
| 2024-06-12 14:25 | IR27011 VCC: Calling Issues in Portugal | minor | 5 hrs, 32 mins | This incident has been resolved.This incident has been resolved. |
| 2024-06-05 09:03 | IR27007 - Log in issues | none | 0 second | Jun 5, 10:03 BSTResolved - This issue has been resolved. We are now working to generate a full root cause analys...read more |
| 2024-06-04 16:36 | IR27009 VCC: Call Connection Issues - EMEA | none | 0 second | Jun 4, 17:36 BSTResolved - This issue has been resolved. We are now working to generate a full root cause analys...read more |
| 2024-06-04 16:28 | IR27008 VCC - Dropping Calls in NAM region. | none | 0 second | Jun 4, 17:28 BSTResolved - This issue has been resolved. We are now working to generate a full root cause analys...read more |
| 2024-05-30 20:31 | IR27006 - PCI Pal payment issues | minor | 13 hrs, 56 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-23 14:29 | IR27005 - WebRTC/Contactpad - Connection Issue | major | 2 hrs, 32 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2024-05-20 22:19 | IR27004 - Agents unable to play their own recordings | minor | 162 hrs, 21 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2024-05-15 08:43 | IR27003 VCC: PCI Pal - Payment Issues | major | 6 hrs, 8 mins | Following successful resolution and a period of extensive monitoring we're now closing this incident.Following successful resolution and a period of extensive monitoring we're now closing this incident. |
| 2024-05-03 22:28 | IR2699 VCC: WebRTC - Call Quality | minor | 82 hrs, 54 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2024-04-30 15:51 | IR26998 VCC: WebRTC - Connection Issue | minor | 3 hrs, 43 mins | This issue has been resolved. If you are still affected by this issue, please reload your Google Chrome browser. ...read more |
| 2024-04-22 20:23 | IR26997 VCC - WebRTC - Delivery Issues | major | 15 hrs, 46 mins | This issue has been resolved. If you are still experiencing issues, please contact Support.This issue has been resolved. If you are still experiencing issues, please contact Support. |
| 2024-04-22 15:24 | IR26996 VCC: WebRTC - Calling Issues | major | 3 hrs, 9 mins | This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in t...read more |
| 2024-04-15 16:09 | IR26980 VCC: Audio Loss during PCI Payments | minor | 0 second | This incident has been resolved.This incident has been resolved. |
| 2024-04-12 06:26 | IR26994 - APAC Call delivery failing | minor | 3 hrs, 8 mins | This incident has been resolved.This incident has been resolved. |